Helpdesk and Support Services

Network Support

  • Monitoring/Network Management
  • Configuration Management
  • Problem Diagnosis and Tracking
  • Automated Capacity Planning and Reporting

Server Support

  • Fiber-based backbones
  • High-speed Ethernet
  • Layer-3 switching
  • VLAN deployment
  • Wireless

Security/Firewall Support

  • Event Log Monitoring
  • Configuration Rule Change Support
  • CERT/IPSEC Compliant Maintenance
  • Capacity Reporting
  • Challenge/Testing Certification

Helpdesk Support

  • NOS migrations
  • Software migrations
  • Software deployment and support
  • Hardware deployment and support
  • User/Facility moves

Desktop Support

  • On-site Automated remote support
  • Combined on-site/remote support
  • Desktop Software Suites
  • Log, track and follow-up of 3rd party application products

Team Assist provides remote and on-site support services customized to the needs of each client. It can augment or entirely replace existing I/T staff and can support selected functions.

These services utilize state of the art remote access tools and technology and can dispatch on-site resources as needed. Client ticket status can be followed on-line 24/7.

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