Reduce the total cost of your IT operations budget up to 25%
	Improve productivity and staff morale with 24x7x365 help desk resources
	Connect your strategic business plans with an IT strategic plan
	Increase decision making capability with better access to data and reports
	Deliver a high volume of IT projects to make your business more competitive

We know a great technology service is driven by great people.  Our experienced staff of IT professionals are:  flexible, able to quickly learn your business climate, trustworthy, able to offer an unbiased assessment of your business' needs, accustomed to working with organizations in for profit and not-for–profit cultures and able to work seamlessly with your management and staff.  Not only do we have unparalleled expertise, we are easy to work with.  We are relationship driven, competitively priced, financially stable, committed to flexibility and performance, led by a strong, involved management team and a leadership/ownership team that is committed to our client’s success.

Trend has strengths that give us a competitive edge over others in the market.  Nowhere else will you find the combination of service level delivery, account management support, technology expertise and business perspective of the not-for-profit and for profit market.  Helping our clients stay on top of changing technology needs, offering industry expertise and practical solutions, is what we do best, 24x7x365.

	Managed Service Plans Save Money.  It's simple.  Because IT service is all that Trend does and we've already invested in the automated tools, facilities, trained personnel and proven processes we provide to save you money.
	Managed Service Plans are fixed-cost.  Plans are priced on flat monthly fee basis and can grow and contract as your business needs change.  Budgeting is easy too, as the exact cost for support is known before investing in additional technology.
	Managed Service Plans are comprehensive.  When a Managed Service Plan is purchased, that IT area is covered.  Period.  Trend performs whatever work is necessary to manage the solution on a day-to-day basis including monitoring, corrective action, installation of patches, updates, bug-fixes, and reporting.  We'll work at your site and remotely, as required.

Each Managed Service Plan includes the TCS20/20 product.  This sophisticated system installs onto each supported computer and provides customized, automatic problem resolution by leveraging a robust and growing knowledgebase of technical service information.  TCS20/20 also automates preventative maintenance and maintains systems daily to keep them running at peak efficiency.  Trend even supports vertical or custom written applications.

Trend technical professionals manage the plan. Technology is complex and getting more complicated all the time.  Trend does nothing but design, install, manage, and support IT solutions.  Our technical professionals have a breadth of education and experience that covers all areas of IT operation from senior IT leadership to help desk support.

Performance is guaranteed.  With comprehensive support and server uptime, you can be comfortable in knowing that your IT systems will be up and stay up.  All Managed Service Plans include monthly management reporting that provides easy-to-understand reviews of systems and operation.  Trend’s managed services include any or all of the following solutions:

	24x7x365 Remote & On-Site Staffing
	Data Center Hosting
	Hardware & System Software Support
	Help Desk & Desktop Support
	Computer Systems Monitoring, Management & Security
	Application Maintenance & Development
	Database Design & Management Reporting
	Disaster Recovery & Business Continuity
	Project Management
	CIO & IT Strategy Services

Trend conducts our data center hosting and technical support services from sites located in Cleveland and Willoughby, Ohio.  The Cleveland data center is a highly secure, state-of-the-art facility operating 24x7x365 and monitored around the clock.  The facility is a dual-perimeter site, with servers located in a climate-controlled, raised-floor environment, safeguarded by a chemical fire protection system.  The Willoughby technical assistance center is a state-of-the-art business center staffed 24x7x365 with IT professionals ready to assist in your support needs.